Payment not recievd and docs not proccessed, still pending

I don't even wanna write this, its a waste of customers energy because of *********** staff thinking they own these companies and ****ing with the customers time, like we have time to do this **** all day and we don't work at all.

So yesterday I played and won, I changed my cell because I'm I don't have my old number anymore, I did a withdrawal of R3000 via instant money standard bank, only seeing after 30mins, it says pending selfie with ID/passport or something, I sent a selfie right and it was light and clear, I uploaded it while chatting to this consultant and I sent an email, they sent me a request number, while waiting I lost a R1000, balance that i still had left, next I see decline withdrawal, I withdraw again, I sent 3 more pics via email and chat, they say its not clear, when I started this process it was 17:30 and its almost 21h00, I'm ****ed off right now, so then i ask my niece to take a picture with her iPhone 14, crystal clear, I emailed it to them and I sent it via chat on there website, these ****ers are mia on both platforms, those those email guys just doesn't ****en reply, live chat is no longer live, just send you request numbers, I'm play a lot and spent a ****load at the casino to date and to get this bull**** customer service after I ****en did what they wanted, if I knew these ****ers would turn up like this i would've ****en paid the R5000 into my account and wait those ****en two day, Oh yes these ****ers where quick to decline my withdrawal, I took a R500 and played in the meantime waiting for these ****ers, now they cant accept my documents thats still pending, bunch of ****s seriously, its like they there to **** off customers and they want me to play and loose all that money, after I emailed them saying I needed it and they should get done with the verification, oh I pay straight from my account and was verified long time ago, declining was so fast but when the right docs are uploaded these ****s become magicians, taking money is easy right.