Payment allocation

On the 26 February i transferred R50 from my capitec account to hollywood account and it has not yet reflected. I did forward then the proof of payment and all the necessary information they requested. To date my acc has not been credited. I have been taken from pillar to post and now the send me an email saying query resolved - ***1 .that time they havnt resolved my issue. Only yesterday they send me an email saying :

" We have noted that the attached payment is made by a third party, therefore, due to internal policies, we require confirmation from depositor/company that the payment needs to be allocated to our client. Please send depositor's ID copy and affidavit confirming the deposit, advising of the full names and Hollywoodbets account number they wish the attached funds to be allocated to. "

Im the one who made a payment from my capitec acc into my hollywood acc. Whats so difficult in allocating my funds or reversing that payment to the bank acc it came from. I gave you all the documents you want.

Hollywood you ar a bunch of ****** that ***** a mere R50