Item: Hollywoodbets
Rating: 1
Author: Nadeem K

Hollywoodbets's replyOfficial

02 Mar 2018, 15:40

Hi,

Please could you e-mail your contact details to me on *** so that we can get in touch with you in order to sort this out.

- Jason

Hollywoodbets's reply02 Mar 2018, 15:40

Official

Hi,

Please could you e-mail your contact details to me on *** so that we can get in touch with you in order to sort this out.

- Jason

NK

Nadeem K's updateReviewer Update

04 Mar 2018, 11:31

All details emailed on Friday. To date my Live in play is still not active. To date I have still not been contacted(give it that it's the weekend when most games are played and bettings are made). To date I have still not been given the money THAT I WON!! To date hollywood has still not accepted accountability.. When will the prices or odds ever be correct? As somehow after winning over r13000 (hollywood losing r13000 that is) There is suddenly a system issue. What about all the money that was lost? Then your systems were working pretty good right! Then there was no pricing issue, then no accounts had been affected. Jason, hollywood puts the odds and we take it. If pick n pay put the incorrect pricing, they honour it, as im quite sure you will demand for what was advertised. Hollywood is not a small company, so stop the little games and pay. You should try World Sport Betting.

NK

Nadeem K's update04 Mar 2018, 11:31

Reviewer Update

All details emailed on Friday. To date my Live in play is still not active. To date I have still not been contacted(give it that it's the weekend when most games are played and bettings are made). To date I have still not been given the money THAT I WON!! To date hollywood has still not accepted accountability.. When will the prices or odds ever be correct? As somehow after winning over r13000 (hollywood losing r13000 that is) There is suddenly a system issue. What about all the money that was lost? Then your systems were working pretty good right! Then there was no pricing issue, then no accounts had been affected. Jason, hollywood puts the odds and we take it. If pick n pay put the incorrect pricing, they honour it, as im quite sure you will demand for what was advertised. Hollywood is not a small company, so stop the little games and pay. You should try World Sport Betting.

Hollywoodbets's replyOfficial

06 Mar 2018, 12:18

Hi Nadeem

We are following up with the head of our Live In-Play to make sure he contacts you.

I think it's important to note that Hollywoodbets did experience an issue with the Live In-Play platform on Thursday night, and customers took advantage of incorrect prices, as well as markets that did not close. This goes against our terms and conditions, and Hollywoodbets has in its right to correct where bets have been taken on markets where the result is known, or the prices are drastically incorrect.

Hollywoodbets is in the betting game, and we do out utmost to have a system that works 100% of the time. We have no problem with customers in winning, in fact we encourage it. But when it is done in the wrong way, then we need to rectify these errors.

We will make sure that you are contacted and your account addressed.

Thank you
Devin
Hollywoodbets

Hollywoodbets's reply06 Mar 2018, 12:18

Official

Hi Nadeem

We are following up with the head of our Live In-Play to make sure he contacts you.

I think it's important to note that Hollywoodbets did experience an issue with the Live In-Play platform on Thursday night, and customers took advantage of incorrect prices, as well as markets that did not close. This goes against our terms and conditions, and Hollywoodbets has in its right to correct where bets have been taken on markets where the result is known, or the prices are drastically incorrect.

Hollywoodbets is in the betting game, and we do out utmost to have a system that works 100% of the time. We have no problem with customers in winning, in fact we encourage it. But when it is done in the wrong way, then we need to rectify these errors.

We will make sure that you are contacted and your account addressed.

Thank you
Devin
Hollywoodbets

NK

Nadeem K's updateReviewer Update

13 Mar 2018, 23:04

Hi Devin Are you accusing me of being *******? Cause what you have stated is that customers took advantage of the prices hollywood put. Once again..HOLLYWOOD PUT. I'm no I.T. technician but maybe this bill that is owed should come out from the I.T. department so this "system issues" do not occur again! Still have not been contacted by any one of you.. but really, what is the call going to be about?

NK

Nadeem K's update13 Mar 2018, 23:04

Reviewer Update

Hi Devin Are you accusing me of being *******? Cause what you have stated is that customers took advantage of the prices hollywood put. Once again..HOLLYWOOD PUT. I'm no I.T. technician but maybe this bill that is owed should come out from the I.T. department so this "system issues" do not occur again! Still have not been contacted by any one of you.. but really, what is the call going to be about?

Pay up what you owe!