Pay my money

On 29 December 2023 at 03:51 I made a withdrawal request of 50k, hours later upon checking the status of the payment, it said “winnings verification in process” which took almost 24hrs and called in and on chat, you get the same response without fail “it’s not 48hrs yet please allow 48hrs, it’s 24-48hrs for payment” literally the staff does absolutely nothing at all they don’t even check all they look at is its not 48hrs, fyi there is no need or you to have agents on chat and in call centre because the AI Bot is more helpful and that’s saying a lot because yours is basic, your staff have Zero customer service skills it’s like drawing blood from a rock! Then they want to sound more annoyed than you the customer, this is the reason customer service has gone to ***** in this country because the blind are leading, apologies that is an insult to blind comparing them to Hollywoodbets staff, who are lazy, finally on the 11th hour an agent with a at least some brains finally escalates the matter, response time for escalation 24-48hrs FML, so you ****s make me wait 48hrs to tell me to wait 48hrs? Are you dense? Also on your website it clearly states within 24hrs, there is absolutely jack ***** about 24-48hrs which your not so smart agents repeat like downsies with **** for brains, it’s still in pending authorisation, and the 48hrs that your staff so diligently pointed out is now over, I asked is this a case of the disbur*****t only being made in the new month? New year? Because it seems that way, well done Hollywoodbets for turning my first big win into this ****show, leaving a bitter taste in my mouth and ffs if your agent replies your query has been escalated to the withdrawals department you can GFYs, you epitomise what’s wrong with this country, you’ve definitely left a bitter taste in my mouth with this experience, this is worst than trying to process an insurance claim, you literally wasting millions on salaries for staff that is of less help than AI Bot,