MM
Melisha M

1 reviews | Active since May 2021

27 Jul 2021, 23:28

Pathetic services, FICA uploaded three weeks, no response. ago

I have had the most frustrating experience with the staff at Hollywoodbets. It's very pecu**** how easy it is to deposit money to bet without uploading any documents but when you try to make a withdrawal, then you've got to upload FICA documents.

I uploaded my documents a month ago, i emailed the helplines to assist then a member of your staff replies (PinkieX) asked for my details, I email my details, she does nothing. The next week another person asks for my details again and they have done nothing. It's as if your staff get paid for doing nothing.

I need to withdraw the money I originally deposited into the account. I am extremely disgusted by your pathetic service.

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Replies (1)
Hollywoodbets
Hollywoodbets's reply28 Jul 2021, 09:30
Official
Hi 

Your query has been escalated to our FICA management team. The team will be in contact shortly. 

Regards,
Shanaaz 
Hollywoodbets