Pathetic service yet taking our money goes easy

Can someone please assist me, I'm getting highly frustrated, no1 seems to understand English, I did a peach card payment using my debit card for R300 yesterday the 19/04/2024!!!!! , i sent proof via email to deposit. When it was processed, the green tab with ref came up, you guys had a login issues, it took too long too refresh n login, when it eventually logined in, I saw that my credit of R300 was not there, but money left my bank account, see ref below, it went out like normal, now I'm R300 down since yest 3pm and no1 seems to want to assist me, I lose big money with hollywoodbets.net and this is how u treat customers for R300, it's scary and frightening that this is the service to good customers, Hollywood doesn't give a damn anymore, too big for us now, I want my r300, I lost too much with u guys, this makes me so mad!!!!!!