Pathetic service rendered to me still not resolved

<p>I bought two hundred rands ticket on saturday the 28th Jan 2017 , I tried to recharge my hollywood account with and I kept getting an error message that my voucher has already been used(Their site wasn't functioning properly). I then contacted hollywoodbets customer service for help, I was avised to take a picture of my voucher and send it to their whatsapp number for assistance which I did. Their group administrators takes long to respond to my whatsapp messages and they keep telling me to be patient. I contacted their helpdesk again on the 29th Jan 2017 i was told that the relevant department to assist me does not work on sundays and my account will be credited on the 30th Jan 2017 which is today. None of that happened. I contacted their helpdesk again today to enquire when will my account be credited...they couldn't give me a straight answer , Mind you all along i am using my airtime to contact their helpdesk and keep on putting me on hold. I am very devastated about the kind of service they offer, I am even considering of registering with another bet shop .......Pathetic and useless service</p>