Pathetic Service I belive they are ********

I have made a Deposit of a R1000 on hollywood using pay gate money still not reflecting on my account I tried to email to call with no response on their lines Iam only Given reference numbers it's after 5 days now they advise matter will be resolved still nothing reference *** I have even sent a proof of payment still no response u call u will hold more than 20minutes on their line with no response