Pathetic service from Hollywoodbets and Nobukhosi Mkhize

Worse platform ever I made a ticket which was a first half over 0.5 yellow card however when I placed the bet I realized there is a straight win game that I didn't include I spoke to a agent of Hollywoodbets which was so rude and of no assistance all she said was there's nothing she can do and ended the chat why is it that games are also included without any selection its not the first time it's happening and the game is always of high odd the chat service lady was so unprofessional can hollywoodbets please teach Nobukhosi Mkhize communication skills