Pathetic service from employees/false information

My dad passed last year June. It's so happened we got the letter of executor and we received his bank statement. Long story short we went on his Hollywood acc to check and noticed he had money in there. Went to the chatsworth hollywoodbets branch was told I need to send in a whole lot of documents with it being certified. My mum has done that. Mind you this was last 15 April. 16 April got the ball rolling mom went and gave all the documents. 17 April was told that she needs another document which she then gave in. 18 April no response till we went in to the branch yesterday 22 April to be told that they will send it to the relevant department. I was told this by Lindokuhle. Also I have been chatting to them on the hollywoodbets app which I got proof off. Today I asked them and again they said they are sending this to the relevant department I was told this by mfundo. This is bull**** how long will this take. It's not even much money. I will definitely take this up to the gambling board. Because hollywoodbets is gone to the dogs really. Besides us not winning we can't even pick up anything decent we get thrown from pillar to post with things like this we don't get proper information they speak to the managers but can't help us. Do they know they job or not. Clearly not. GAMBLING BOARD WILL CALL YOURL SOON IF THIS IS NOT SORTED OUT