Pathetic service

I’ve been trying for over a month to get my account activated, and at this point I think the only thing that’s actually been “escalated” is my frustration. Every response I get is the same copy-and-paste sympathy: “So sorry to hear” followed by “The matter has been escalated.” Yet nothing ever happens. No updates. No solutions. Just a never-ending loop of consultants passing the buck. It honestly feels like I’m talking to a bot, not a customer service team. Truly pathetic