Pathetic Non customer service

Good evening. It is with great frustration and utter disappointment that I type this complaint.

My issue is with Hollywood bets and their pathetic so called customer service and lack of basic knowledge on how to respond to a legitimate complaint. I've struck a winning bet on Saturday 01 February 2025 which didn't pay out. I sent an email to customer services on Monday 03 February 2025 and provided them with all the necessary information they required. The response I was given is that it's been escalated and I must allow for 24 to 48 hrs for a response. I also requested a manager or superior to call me and was told I must allow for 24hrs for that to happen. 72hrs later I asked for feedback as to why I haven't been paid or received a call from a senior....the response was to ask me for all the same information again and be told yet again it's been escalated and allow for 24 to 48 hrs for feedback. I also raised a realistic concern as to how many patrons were affected by this specific bet that didn't pay out and what happens to the interest incurred on the funds that supposed to be paid out on the said Saturday but was now sitting in hollywood bets account to which I got the same response. It's been escalated.

After writing a negative report on the social media platform HELLO PETER....on Wednesday 05 February.....wow I get a call for someone at hollywood bets at 8am Thursday 06 February. The lady assures me she will deal with it personally and get back to me shortly. Here I am typing at 21.35pm still waiting for her to call me back. I also engaged their live chat feature at 5pm today and yes you guessed correctly....I was told it's been escalated and I must start waiting 24 to 48hrs from today. My biggest issue is how they try to avoid answering as to what would happen to the ******** and *******ly gained interest incurred on money that doesn't belong to them.

The bet in I'm referring to was placed on the roulette wheel of the Ezuigi games. It didn't pay out on the winning number but instead put the bet into pending since Saturday. Please can u investigate the gross misconduct.

Thanking u in advance Nathan Budhoo.

I'm finally able to provide an update cos finally after 5 days of waiting for 24 to 48hrs someone decide to call me and offer me my STAKE back on a legitimate winning bet. What a ***n joke. Apparently the third party Ezuigi games told that that that round was not valid lol. I've got a winning ticketed bet that's sitting in the active column of recent bets but I'm told the round was declared invalid by a third party. I didn't take a bet with a third party ...I bet with hollywood bets. I watched the complete spin and the ball land on my winning number and proceeded to next spin but I was not paid out. Now I get this explanation. ***n blatant *******.

Oh sorry I forgot to mention I declined their request so now it's back to ....we'll further investigate n contact you in 24 to 48hrs. Lmfao I told the consultant he might as well be honest and say we'll get back to you in 2 weeks