Pathetic customer service and Horrible customer experience.

If I could rate this company 0, would because they do not even deserve a 1 star rating from me. I have been dealing with this issue for the past 3 months. I am not sure what is the purpose of customer service when their customer support team does not seem to know what they are doing, i have several reference numbers because every time i reach out, i am told to send the same documents. I have sent several emails with the same documents, and when i follow up nobody seems to know what they are doing or what is happening, then they tell me to resend the documents. Firstly, i made a withdrawal of R14k and I never received my money, days later, my account no longer existed. I have 2 bank accounts and I usually use my FNB account for betting and the other Standardbank account is my personal account which i never use for any betting. it happened that i use my standarbank account to fund my account, my bank flagged the transactions thinking it was *****. Hollywoodbets required my id, a selfie and bank statement. i sent all those documents, however my account is still not active and i was also requested to send a bank statement showing i never received the withdrawal, i sent that as well, I never received any feedback regarding that as well. The customer Service agents are not helpful and do not seem to know what they are doing, also judging from the reviews everyone else shares the same sentiments. I have dealt with other betting sites, however Hollywoodbets has the worst customer service and cannot resolve client queries efficiently. I am convinced they intentionally closed my account and giving me the run around with regards to activating it because they are a bunch of ****mers, who do not want to pay me my money. I just need my account activated, and my withdrawal, I don't understand why nobody is handling my query.