PATHETHIC BUNCH OF ****S!!!!!!!!

On the 3rd of April 2023 I requested a reversal from my fnb e wallet back to my Hollywood account. The person i spoke with on the day advised me she has submitted the request to withdrawals and it would take 3-5 working days. I spoke to someone called Vizkhungo Non***iyana on the 10th of April 2023 and he advised me to allow 24-48 hours as the request was done. Which means counting from the 3rd of april i should have received my money by the 12th of April. On the 12th of April i spoke with Thobeka Miya who then advised me 5-7 working days and advised she has sent a follow up to withdrawals. The total withdrawal amount is for R1000 - on the 14th of April i received a total of R500 only minus the withdrawal fees of R7.50 - i then chat to someone today by the name of Lusanda Mgijima she seemed to know nothing at all and advised she is sending a request to the withdrawals team NOW?????????? WHY WASNT THE ENTIRE R1000 REVERSED ON THE 14TH..... NOW I HAVE TO WAIT ANOTHER 14 DAYS FOR MY MONEY???????? Please dont even respond on here saying i will be contacted because that is just a lie.... i am never contacted. YOUR CUSTOMER SERVICE AND THE AGENTS ARE PATHETIC!!!!!!!