OTT refund voucher

I had an issue where I wanted to withdraw the credit on the account and this was top up credit. They mentioned I cannot withdraw this as their policies and regulations. First call with Agent was okay but I needed to know if I could have any other options for this. I was then passed to TL which traumatise me and felt unsafe. I felt like you guys promote gambling addict and im really scared of what I just went through thinking of how many people are forced to participate for your own benefit. Worse your customer service team makes it worse, they make sure you are insulted in the process.

Listen to the call how sarcastic it was and for your knowledge, I topped up not knowing that I won't be able to withdraw. The voucher was from the gift card I got from work and was willing to convert it to money for christmas things for my kids as we only get paid month end. You did not just ruin my plans for my kids but you made my first experience with you very traumatic , I hope my complaint with HELLO Peter will make sense but please listen to the call I might be over judging.

Zamokuhle Line manager in Durban

Minenhle team member in durban

*** Subject: Voucher withdrawal.