Open my I can so I can take my money out of your platform

Title: Hollywoodbets Withholding My R20,000+ With No Clear Explanation

I am extremely frustrated with the way Hollywoodbets has handled my account and my money.

My name is Pardon Xolani Nkosi. Between November and December 2025, I deposited money into my Hollywoodbets account using vouchers. After playing, my account was suddenly closed while it had a balance of over R20,000.

Since then, I have been trying to resolve this matter for months. I have fully cooperated with all their requests and submitted everything they asked for, including:

* My ID * Bank statements * Voucher numbers and serial numbers

Despite providing all required documents, my account remains closed, and my funds have not been returned to me. I am also not being given a proper or clear explanation for why my money is being withheld.

I have had to constantly follow up myself, calling repeatedly without getting any meaningful assistance or resolution.

This is completely unacceptable. I am not asking for anything extra — I just want my money that is rightfully mine.

This matter has now been escalated to the National Gambling Board and the Gauteng Gambling Board.

I am requesting Hollywoodbets to urgently:

* Release my funds immediately, OR * Provide a clear written explanation supported by their terms and conditions

If this is not resolved urgently, I will continue pursuing further legal action.

I hope this complaint will finally lead to a proper resolution.

Pardon Xolani Nkosi Cell number ***