Once again NO withdrawal money received!!!

Hollywood bets is busy disappointing me each time now when I cash myy money out on a weekend. Cashed out money R3000 on 23/7 still did not receive my money. I decided to contact customer support once again and they said I must send my bank statement to proof I did not receive the money. This is so frustrating I am banking with discovery bank and there is no branch available only online services and now I have to wait another 5 to 7 working days to receive my bank statement to proof I did not receive the money AND each time I need to pay the bank fee for this statement because the person who is working with the payment at Hollywood bet is to lazy to check if the transaction was successful or not. Really you are loosing customers and if you have 100 clients complaining about same thing can't you think by yourself that there is somewhere a big problem and try to solve it because the problem is at Hollywood bet NOT THE CUSTOMERS!!! so please wake up and fix your program it can't continue like this. I want the money that I have legally won please