Not willing to credit us our deposit.

I keep asking myself why are we still loyal to Hollywoodbet. They keep on disappointing us. They wrote me a message 4 hours ago today. Promised to credit my deposit within an hour, up until now. They want us to wait until Piet Kona for our money. Not all people who plays their games are idiots. They must bare that in mind. I even went to the branch in Kempton Park to make query that I deposited R900 all in all. They only credited R400. What about the rest of the money? It's not the first time they always give us problems.