Not living up to promises

Why does hollywoodbets offer us birthday bonuses and when we have followed all the requirements fail to give the bonuses ? The rule is i should have been depositing 3 months prior to my birthday and I am an active depositor. Then 2nd rule is I should make a deposit of 100rands or more after the birthday and I have deposited i think R270 since my birthday on the 19th August. Yet no R50 was credited to my account. I had to even ask one of their consultants who just told me if I meet the requirements I will be credited. But my issue is but I do meet the requirements so why ammi not credited the bonus. Why offer false hope to your loyal supporters.