AH
Audrey H
1 reviews | Active since Feb 2025
24 Feb 2025, 12:00
Not credited
Goodday
I always play on the Hollywoodbets to my regret on the 12th of Feb I was playing the mystery parcel and won 60 free spins x 2 and was not credited with it iv been calling them chatting online and keep getting told I must wait till today I have still not recieved any feedback I called in and I'm been told it's under investigation bull**** please guys it's either I get re emburst all the money I spent on that day or jus give me my prize but I'm tired of waiting this is the first step next it will be higher as I am really ****ed off wasting airtime and data with no joy from yourls end very unacceptable.
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Replies (3)
Hollywoodbets's replyOfficial
24 Feb 2025, 13:49Hi Audrey,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. This matter will be investigated by our Escalations team and feedback will be provided in due course.
Regards,
The Hollywoodbets Team
Hollywoodbets's reply24 Feb 2025, 13:49
Official
Hi Audrey,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. This matter will be investigated by our Escalations team and feedback will be provided in due course.
Regards,
The Hollywoodbets Team
AH
Audrey H's updateReviewer Update
24 Feb 2025, 14:13I'm really hoping so because every phone call I made I was told the exact same thing 12 days later still no feedback
AH
Audrey H's update24 Feb 2025, 14:13
Reviewer Update
I'm really hoping so because every phone call I made I was told the exact same thing 12 days later still no feedback
AH
Audrey H's updateReviewer Update
25 Feb 2025, 16:27Goodday im very upset now it's day 13 and still no feedback please if this issue is not resolved I jus want all my money back from you guys coz I'm wasting airtime and data and still getting no joy except for WE HAVE ESCALATED IT OR IT'S UNDER INVESTIGATION 13 days really guys please jus do the right thing or re emburseall all my money iv spent on hollywood bets coz this is ridiculous and it's not the first time this is happening to me. First time I had to wait 5 days now it's 13 days. Useless and dissapointing as for the receptionist please send them for training coz they always don't know anything you ask them to do A and they do B I would really like to speak to the founder of Hollywoodbets and let them know what's going on because this is ridiculous. I'm very unhappy.
AH
Audrey H's update25 Feb 2025, 16:27
Reviewer Update
Goodday im very upset now it's day 13 and still no feedback please if this issue is not resolved I jus want all my money back from you guys coz I'm wasting airtime and data and still getting no joy except for WE HAVE ESCALATED IT OR IT'S UNDER INVESTIGATION 13 days really guys please jus do the right thing or re emburseall all my money iv spent on hollywood bets coz this is ridiculous and it's not the first time this is happening to me. First time I had to wait 5 days now it's 13 days. Useless and dissapointing as for the receptionist please send them for training coz they always don't know anything you ask them to do A and they do B I would really like to speak to the founder of Hollywoodbets and let them know what's going on because this is ridiculous. I'm very unhappy.