No Support / Not crediting my account

I made a deposit through Hollywoodbets’ portal on the 5th of April 2023. The money was deducted from my bank account but never credited to my casino wallet. It has happened before but within 30 minutes it gets credited to my wallet automatically. This time it was not credited.

I’ve send multiple emails the last 2 days but no response. Email reference: 1. ***7 2. ***1 3. ***6 I’ve phoned *** multiple times. The one call i was caller number 41. I was on the call for 34 minutes. When i reached caller number 2 in line, the phone went silent and the call was dropped.

After more than 8 attempts trying to get assistance via the online chat, Siphiwe Dube assisted me on the 6th of April 2023. This was more than 24 hours after my deposit was made. After giving her all the details required she said my deposit was escalated to the creditors department and my account will be credited within 1 - 3 hours. It’s been 12 hours since then and my account is still not credited.

What must i do to get assistance.