No service from Fica dept.

I have been trying to register my account for Fica.I went to Springfield branch and gave them a certified copy of my i.d. and my lease.They took copies and said I would receice an sms within 24 hours.This did not happen.I emailed help line.Nothing.I phone and the guy says I need to email a photo taken by phone of my i.d.Why this is needed when they have a certified copy I do not know.Anyway I did it.I then followed up with 3 emails to tgeir fica sight and again.Zero response.Pathetic service.