No response leads to theft
I placed a bet on live betting, which all betting was open but the score display board was not working. I took a bet on live in play tennis. I than contacted the support team to say the game is over but I cannot get into the live site to see my winnings. I was told that Hollywood had a problem with their live betting and any bets placed after 11:20am would be scratched. Both my bets placed were at 11:04am. To my surprise when their system was eventually put back on line, both my bets were refunded to me. When I sent emails to question it, I received no response. I complained about 5 or 6 times and heard nothing from them. I sent a complaint to the gambling board with them in copy and they tried calling me. I sent an email saying I do not want to be called but want to be emailed, it has now been well over 24 hours and still no response from them
I play daily with them, and lost loads of money, then they were quick to take my money. When I win they refuse to keep to what their staff sent me in writing.
Do not be fooled, by far the worst service I have ever experienced
Hi Jayseelan
Thank you for bringing this to our attention.
We have sent your feedback urgently to our Events and Live In-Play Operations managers to investigate this.
We are aware there were issues with the Live In-Play system, and we will ask our team to provide you with this feedback.
We will follow up once they have made contact with you.
Regards,
Devin
Hi Jayseelan
Thank you for bringing this to our attention.
We have sent your feedback urgently to our Events and Live In-Play Operations managers to investigate this.
We are aware there were issues with the Live In-Play system, and we will ask our team to provide you with this feedback.
We will follow up once they have made contact with you.
Regards,
Devin
Our Live In-Play manager has emailed you, explaining the problems began occurring from 10:20 (not 11:20).
As mentioned in the email to you, we had an issue with our feed provider who disseminates all our Live Odds which would have affected the status of your bets placed during this period. The issue we experienced included incorrect odds being shown on certain markets as well as events being open where the event had either already finished or the results were know for certain outcomes. This would also tie in with the scoreboard not displaying correctly as you stated in your complaint.
This was an international issue as the feed provider in question supplies over 600 bookmakers around the world and 90% of the South African bookmakers who all experienced the same issue. Once we were able to isolate the issue our InPlay site was suspended until our feed provider could assure us this problem was fixed on their side.
Richard will be able to provide you anymore information that you should require.
Regards,
Devin
Hollywoodbets
Our Live In-Play manager has emailed you, explaining the problems began occurring from 10:20 (not 11:20).
As mentioned in the email to you, we had an issue with our feed provider who disseminates all our Live Odds which would have affected the status of your bets placed during this period. The issue we experienced included incorrect odds being shown on certain markets as well as events being open where the event had either already finished or the results were know for certain outcomes. This would also tie in with the scoreboard not displaying correctly as you stated in your complaint.
This was an international issue as the feed provider in question supplies over 600 bookmakers around the world and 90% of the South African bookmakers who all experienced the same issue. Once we were able to isolate the issue our InPlay site was suspended until our feed provider could assure us this problem was fixed on their side.
Richard will be able to provide you anymore information that you should require.
Regards,
Devin
Hollywoodbets