No online casino should be allowed to rig their games

There has been a lot of negative publicity around Hollywood bets which I chose to ignore only to be become one of their victims. Not in the sense I lost but that they are being underhanded and rigging their games. I was play lightning Joker and the amount that it showed I won wasn't paid out. I contacted them sent through all the proof and nothing. This week I was playing The great genie and had to choose between 3 different bonus I chose lamp frenzy it started to load then game rebooted. No bonus level or free spins. Just returned to the game. This has never happened as normally when you go back in your bonuses are there. 2nd time around I chose lucky link that bonus worked fine 3rd time once again I choose lamp frenzy games re-start with no bonus round. I immediately contact Hollywood bets send them all the details, screenshots and everything they need. I give them a few days I contact them tonight and get told all bonus played. Which is impossible as right then and there I contacted them. The consultant was in such a rush to end my query I was still busy writing. That is rude and unprofessional. There are too many online gambling sites that I would rather play on . I enjoyed Hollywood bets and I don't mind losing as long as it's fair and square and not rigged. Hollywood bets has a lot of competition and should learn to treat all their customers with respect. If I complained all the time then by all means don't take me serious. But after 6 years this is the 2nd time.and nothing is being done and their consultant need to learn that you handle a customer complaint until the customer is satisfied. Phumelele B had no interest in trying to assist me. Does she think that I have nothing better to do than complain . I like wasting 3 hours of my evening trying to resolve their error. I'm not knew to gambling so please next time do your job