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Mandie M

1 reviews | Active since Mar 2013

13 Nov 2025, 12:38

No feedback or help with complaints

Had a complaint that I raised through live chat where features did not activate on certain games. Sent screenshots and exact time. No Feedback. Made two deposits today through OWNPay and they are still not reflecting. If you chat to an agent it seams your are still chatting to AI, because the only response is thank you for understanding, but I don not understand.

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Replies (3)
Hollywoodbets
Hollywoodbets's reply13 Nov 2025, 13:24
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
MM
Mandie M's update14 Nov 2025, 07:24
Reviewer Update
24 Hours after my deposit and my credits are still not showing and again not much help from the live chat, just saying it will be escalated. Ticket #***5. This has now been escalated for the 3rd time in 24hrs with no feedback and still has not been resolved. This might be the gaming platform with the worst client services that I have ever come across. The live chat cannot resolve any issues, just give ticket numbers and copy and paste previously set up answers.
Hollywoodbets
Hollywoodbets's reply14 Nov 2025, 07:51
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets