No Customer Service

This is my personal experience on 2 different occasions. 1. I've been betting and made several deposits and kept losing. Eventually on my last deposit I took a bet and won a bet, which recovered all my money back. When I tried to withdraw the funds, I couldn't and the system was prompting me to play more before I can withdraw. I called the call center and was informed that on any deposit, you need to bet 55% of that deposit be you can start to withdraw. I was totally annoyed because I had just lost a lot of money and recovered it and I was now told to bet more. So basically they do not care about all the money that you've lost previously and that's not taken into account. Just wanted everyone to be mindful of this because when we deposit money into the account, there's no check and verifications and no worry in the world as to where the funds come from, but when you are trying to withdraw your winnings then there's plenty of checks and verifications that needs to take place................ 2. I won 2 separate bets on the same day and after the tax was deducted, the funds was in my account. I cashed out and my funds were pending and needed to be verified. 4 hours later my account went into a negative balance and then about 20 minutes thereafter went into an even bigger negative balance. I immediately called the call center and explained that I have missing funds in my account. I was told that they will look into it and a supervisor will be in contact with me. 2 hours later, I call back and explain myself all over again and was told the same thing again, a supervisor will call me back. I made 2 more lengthy calls after that and right at this point, I have not been called back. I was told that the 2 bets were not winning and that in one leg the horse that I chose, ran 2nd. I asked the lady to explain on how I got paid out if it wasn't "All Clear" like they normally do in all races. She couldn't answer me. My winning bet had been changed into a losing bet almost 4 and half hours later after the funds were in my account and the winnings taken away. Hollywood Bets has pathetic Customer Service and really needs to look into it. They do not care about their client and we are simply just numbers to them.