new way to **** customers

i bought a voucher from a local shop upon loading my voucher it said it was already redeemed the owners tried contacting hollywood who informed them they would contact me once the issue is sorted out till now which is two days later nothing has been resolved the shop owners cannot refund me as it was Hollywood's fault that the voucher was already used aside from my that i cant believe that a multimillionaire company like Hollywood could give people such bad service and what makes me more upset is that iv been with hollywood for more than 3 years now and iv invested alot of money im seriously angry and if nothing gets done i will be escalating this matter further my hollywood account details ***