Neverending R20 000 Withdrawal Verification Process still Pending?

I withdrew R20 000 from my Hollywoodbets account via EFT to my Capitec account more than 48 hours ago and have not received anything. A few hours prior to that on the same day I made 3 other withdrawals under R1000 and each took less than 10 minutes to come through to my bank account. I have just checked my Hollywoodbets account statement it says the R20 000 withdrawal is still pending verification process. I have contacted support consultants through chat numerous times and every single agent has a different story. One agent says it takes 24-48 hours; another says withdrawals larger than R4999 has longer verification processes; another escalated to withdrawals department 8 hours ago and nothing has changed; another agent said they could reverse withdrawal before abruptly ending the chat; another said they could not reverse EFT withdrawal; another agent said they were checking and then disappeared before ending chat again. Astonishingly poor customer service. Not a single agent was able to give me any proper support in 3 days. Not one of them took my details and followed up with my issues to ensure it has been resolved. Not one of them were able to give me a good explanation and most of my questions were simply ignored and chat ended without a reference number being given. This is without a doubt the absolute worst customer service I have ever received by any company in the world. Funny enough I just withdrew R50 to test this verification process and the R50 came through to my bank account in less than 20 minutes. So what is taking so long? Surely you're not trying to **** me or send me from pillar to post are you Hollywoodbets? because I'd like to warn everybody away from Hollywoodbets until my issue has been resolved which I will update on this thread. Anybody reading this review please go to BETWAY. LOTTOSTAR. SPORTINGBET and WORLD SPORTS BETTING where they have manament and excellent customer support agents who actually reply to emails. Hollywoodbets can thank their consultants for losing millions for every person who went to Betway instead after reading this complaint. If I were Hollywoodbets I'd sort this issue out immediately before too many people view this post. Time is money......PLEASE DO NOT TRUST HOLLYWOODBETS UNTIL MY ISSUE HAS BEEN RESOLVED BECAUSE YOU WILL RUN INTO THEIR CUSTOMER SUPPORT SOONER OR LATER WITH THESE SAME SICKENING WITHDRAWAL ISSUES. I AM WAITING... LET'S SEE