Nedbank send imali

I was withdrawing using send imali. Then the electricity went off when the money was about to be released. I contacted nedbank. They reversed my money back to hollywoodbets. Ive send them countless messages they said I will receive my money after 31 days but it's more than a month now I didn't receive that money. Hollywoodbet is customer service is useless. It was send imali voucher