My ticket disappeared

Morning hollywoodbets team, I'm writing to inform you that my ticket that I placed last night the 17th Aug 2026 is nowhere to be found. I tried to contact you through live chat but one of your representatives agents from failed to assist and closed the chat without resolution. Nhlakanipho .N was the agent. I loaded R15 OTT voucher and placed x2 multiple bets for games starting from the 19th to 23rd Aug.