CR
Chantel R

1 reviews | Active since Sept 2014

25 Jul 2024, 22:05

My money just vanished from my account!!

I am totally disgusted with Hollywoodbets!

I had R100.13 left in my balance. I entered into a game and immediately it threw me out with some error. I then noticed I only had 13c left! After struggling for about an hour to get a consultant to actually respond to my message, a very incompotent person (Lusanda Mgijima) eventually answered me. After waiting a while, I was told that I had placed a R100 bet in the last bet. This is totally rediculous as the max I have ever played was R2 bet. Why would I bet R100 if that is all I had left??? The consultant was not at all eager to assist me and just told me that is what I played after I repeatedly told the consultant that I would never bet that much. A split second later, the consultant left the conversation.

Point is something went wrong on their side. Call it a glitch or whatever but my money was ****** and nobody is interested in returning it to my name.

I will most definitely not refer Hollywood bets to anyone!!!!

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Replies (1)
Hollywoodbets
Hollywoodbets's reply03 Aug 2024, 16:02
Official
Hi There! Your query has been escalated to our Customer Service management team. The team will be in touch. Regards, The Hollywoodbets Team