My Fica confirmation not done, its been a long time now

Item: Hollywoodbets
Rating: 1
Author: Eliya S

I want to make a withdrawal on my Hollywoodbet account however the system tells me I have outstanding fica documents. I've email the documents more that 3 times and I've recieved no reply or acknowledgement.

Helpful (0)

Replies (3)

Hollywoodbets's replyOfficial

10 Sept 2021, 12:24

Hi Eliya

Your query has been escalated to our FICA management team. The team will be in contact shortly.

Regards,
Shanaaz
Hollywoodbets

Hollywoodbets's reply10 Sept 2021, 12:24

Official

Hi Eliya

Your query has been escalated to our FICA management team. The team will be in contact shortly.

Regards,
Shanaaz
Hollywoodbets

Eliya S's updateReviewer Update

15 Sept 2021, 16:21

Hi Shanaaz,
I've not received any communication from Hollywood bet since your response above. I still can't make a withdrawal and I need the money. When will this be resolved? its been more that a week already.

Eliya S's update15 Sept 2021, 16:21

Reviewer Update

Hollywoodbets's replyOfficial

15 Sept 2021, 16:28

Hi Eliya

Sorry to hear that your query has not been resolved, please note that this has been further escalated

Regards,
Shanaaz
Hollywoodbets

Hollywoodbets's reply15 Sept 2021, 16:28

Official

Hi Eliya

Sorry to hear that your query has not been resolved, please note that this has been further escalated

Regards,
Shanaaz
Hollywoodbets