Mr Nelendren

Hi i would like to make a complaint against Hollywoodbets at Dukwas , i had numerous issues with the manager and the operators , since they took over Dukwas in Newholmes , pmb. Firstly there were 3 incidents where i took a bet and the operator has taken the full amount for the bet i wanted , but took the bet for half the money and pocketed the other half , only when i went to cash the bet i found out that the bet was taken for half the amount and not the full amount. When i asked her why she took the bet for half the money and not the full amount , she acted as she did not know what i was taking about and asked me to go and see the manager , when i went upstairs to speak to the manager , she was not in the office , but the lady run up shortly and returned the other half of the steak money , without any explanation, i do not have any trust in the operators or the manager when cashing up my bets. Secondly , there is a TV at the bar and it always had the racing channel on , but since Hollywood took over they changed it to a sport channel , all the regular punters asked them to change the channel to racing , they refused to do and the manager said she will not change the channel until they revamp the place in January. Thirdly when we go to take bets there will be 2 operators , but only 1 will be taking bets while the other will be sitting and talking or counting money or taking bets for punters that give them big tips. there were a good few times where the operator had taken a bet for the punter on the basis of him coming back to give them the money and he does not return. This is an example of what happens when a punter plays big and tips the operator big when winning. There were a few people that were dismissed for short money , and some of them give the punters short money to cover up for their losses. most of the time the printer does not work and we do not get forms for punting , we have to gamble blind. i also tried complaining to the service provider , but they are worst them the the manager and they do nothing about it. We need to get other bookmakers to give Hollywood competition and not only that but also honest people that can give us the best service and not rob the punters