NT
Neil T
1 reviews | Active since Feb 2024
05 Feb 2024, 19:37
Most Pathetic Service
On the 18th November I played and on the 23rd November I transfered another R100 to my account. When I went in to play, my account was frozen. I was asked to send Fica documents which I did. Since the 23rd November I keep being told my query/complaint has been escalated.it has now been escalated 7 times already. Up until today my R100 has not been returned and my account is still frozen.
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Replies (2)
Hollywoodbets's replyOfficial
05 Feb 2024, 21:20Hi Neil
Your query has been escalated to Customer Service Management Team. The team will be intouch..
Regards,
The Hollywoodbets Team
Your query has been escalated to Customer Service Management Team. The team will be intouch..
Regards,
The Hollywoodbets Team
Hollywoodbets's reply05 Feb 2024, 21:20
Official
Hi Neil
Your query has been escalated to Customer Service Management Team. The team will be intouch..
Regards,
The Hollywoodbets Team
Your query has been escalated to Customer Service Management Team. The team will be intouch..
Regards,
The Hollywoodbets Team
NT
Neil T's updateReviewer Update
08 Feb 2024, 16:58You send the same generic message to every complaint. It's been 3 days since you said I will be contacted, to date nobody has contacted me and my account shows client is no longer active.
NT
Neil T's update08 Feb 2024, 16:58
Reviewer Update
You send the same generic message to every complaint. It's been 3 days since you said I will be contacted, to date nobody has contacted me and my account shows client is no longer active.