MOST PATHAETIC SERVICES FRKM HOLLYWOOD BETS

Item: Hollywoodbets
Rating: 1
Author: Zahid A

Hi Guys.

Im having a very horrible experience with hollywood bets. Made an instant pmt to my account on saturday morning and im still waiting for funds to be in acc. Have called them numerous times to get the same excuse "we will check for your pmt and get back to you shortly" if its the IPAY INSTANT PMT OPTION i selected howcome i have to wait over 24 hours for funds to reflect. I even called my bank to verify that funds have left account and they confirmed it has and has been paid to hollywood. I even sent them proof of pmt that was made but still no joy. I hope im not the only one having this issue. Plz spk up so we can get better service. We playing our hard earned cash. If they dont want our money let me know i will use any other betting companies. 1st issue with Hollywood but really dissapointing that they dont care a dam about the people who are making them grow.

Helpful (0)

Replies (6)

Hollywoodbets's replyOfficial

29 Oct 2018, 11:40

Hi Zahid,

Thank you for this valuable feedback, and for bringing it to our attention.

We have asked our Deposit Supervisors to investigate this immediately, and to provide you feedback asap.

We do apologize for the inconvenience caused, and hope for this issue to be resolved as soon as possible.

Regards,
Devin
Hollywoodbets

Hollywoodbets's reply29 Oct 2018, 11:40

Official

Hollywoodbets's replyOfficial

29 Oct 2018, 12:13

Hi Zahid

I believe our team has identified the issue, and will be making contact with you shortly.

Regards,
Devin

Hollywoodbets's reply29 Oct 2018, 12:13

Official

Hi Zahid

I believe our team has identified the issue, and will be making contact with you shortly.

Regards,
Devin

Zahid A's updateReviewer Update

29 Oct 2018, 12:18

Yes they have made contact. And advised theres still nothing they can do. I must still wait till after 7pm or so this evening to get my funds in acc. She did however credit my acc with R100 loyalty voucher or so. Can you plz get them to withdraw that voucher as that is not what im looking for.

Zahid A's update29 Oct 2018, 12:18

Reviewer Update

Hollywoodbets's replyOfficial

29 Oct 2018, 12:27

Hi Zahid

We have passed this feedback to the team.

The team said they contacted you and explained that there is a technical issue between iPay and Capitec. We understand the frustration this causing, and we are busy contacting iPay now for them to understand the urgency with this issue, and to escalate it.

We do apologise for the inconvenience caused.

Regards,
Devin

Hollywoodbets's reply29 Oct 2018, 12:27

Official

Hi Zahid

We do apologise for the inconvenience caused.

Regards,
Devin

Zahid A's updateReviewer Update

29 Oct 2018, 18:29

Hi Devin. Would like to let you know im still waiting for my deposit to come through. Pmt done on Saturday at 10.17am. Will leave the math to you. This is absolutley ridiculous.......

Zahid A's update29 Oct 2018, 18:29

Reviewer Update

Hi Devin. Would like to let you know im still waiting for my deposit to come through. Pmt done on Saturday at 10.17am. Will leave the math to you. This is absolutley ridiculous.......

Zahid A's updateReviewer Update

29 Oct 2018, 18:29

Hi Devin. Would like to let you know im still waiting for my deposit to come through. Pmt done on Saturday at 10.17am. Will leave the math to you. This is absolutley ridiculous.......

Zahid A's update29 Oct 2018, 18:29

Reviewer Update

Hi Devin. Would like to let you know im still waiting for my deposit to come through. Pmt done on Saturday at 10.17am. Will leave the math to you. This is absolutley ridiculous.......