Money that does not reflect for almost a month now after payment

The 29th of March 2024 I've made a 300 payment to hollywoodbets still does not show on my account. Ncomekile was the first person to say on the 29th in 24 to 48hrs the payment will reflect. The first of April 2024 ive spoken to Noxolo is answer was Please note that your deposit query will be escalated to the relevant department for further assistance in allocating the deposit no ref nr nothing to fall back on. 6 April 2024 I've went to asked again about the miney that does not reflect a 3rd person with the name Nolwazi assisted me that day. He also said 24 to 48 hrs sorry for the inconvenience. And he gave me a reference nr his response was as followed Please note that we have escalated your query to the relevant department. Be advised that the time frame for escalated query is 24/48 working hours.

Should you need feedback on your query please use this ticket number: ***7 On the 10 Of April i did an enquiry again as the money does not show. Ive spoken to Yoliswa. Her answer or his answer was as followed Kindly note there is no feedback yet, apologies for the delay.16th of April 2024 ive spoken to phumelele her answer was Thank you for waiting, I have checked on your feedback and the escalated depsrtment hasn't given any feedback as yet. I would need to resend your request since this has been long over due. I am deeply sorry about this. And also Your query reference number is ***1 on the 19th of april 2024 ive spoken to luyanda his feed back was Please note the first ticket number does not have the escalation and the second was escalated on Tuesday, the feedback we got is that the request was sent to Payfast for confirmation. Please be advised that we have not received any feedback from them, I will do a follow up and also include this ticket ***2 when doing a follow up. Please do not use the first one as it does not have the escalation. 22 april 2024 I've spoken to Lunda M her answe wasLinda M

Linda M says:Please note that a follow up has been done, we are currently working on your ticket. Kindly please await feedback as it will be resolved shortly. We apologize for the inconvenience. How long does a payment really take?a mont cause this is going for a month now. This is pathetic. I would like someone to give me aswers on this matter asap. Or is this a ****? Someone is busy lying or busy with *****