MONEY TAKEN AND NO ACCOUNTABILITY

I am absolutely appalled and the lack of training and/or customer service of the Holllywoodbets staff. On Sunday the 28/01 I effected a payment of R1k via the credit card portal on their site, which did not reflect in the balance of my account. The transaction was effected around 20h15 in the evening. I immediately sent an email with a screenshot of the transaction from my credit card advising that the deposit does not reflect and asked for assistance. Since the 28/01 to 31/01 I have sent and received in excess of 25 emails and spoken to various online consultants who have gone from one extreme to the next. I was advised that Holllywoodbets had a technical problem and they were effecting a bulk deposit and was asked to be patient, I was told I needed to send POP’s for a credit card transaction (how can you ask for something that doesn’t exist), I was told there was a problem and it would be resolved in 24-48hrs and as of today I am told the money did go into my account on the 28/01 at 20h10 WHICH IT DID NOT. I don’t care what the history of my account now says (a system run by Holllywoodbets) what I do know is that on the 28/01 R1k was taken from my account by Holllywoodbets and I have not seen it since!!!! I would be willing to be polygraphed on this, that’s how certain I am! I am sick and tired of the frustration and the lack of accountability and the lies. VERY VERY SAD I expected more of an organisation like this.