AS
Ayabonga S
1 reviews | Active since Jul 2024
21 May 2026, 11:04
Money Taken After Site Glitch – Still Waiting for Refund
After a site glitch on Aviator Gaming through Hollywood Bet, money was taken from my account and has still not been refunded. When I first called support, I was assured that the issue would be resolved within 4 hours. My reference number is ***4. I called again this morning at around 08:00, and Lungile advised that it would be fixed within 2 hours, but I am still waiting.
I kindly request that Spribe and Hollywood Bet speed up the investigation and refund my money as soon as possible. Please contact me if any further information is needed, but I would appreciate this being resolved before the end of today.
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Replies (4)
Hollywoodbets's replyOfficial
21 May 2026, 11:44We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply21 May 2026, 11:44
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
AS
Ayabonga S's updateReviewer Update
21 May 2026, 15:38Ohh, that is just a bot answer. I always get the same response when calling — “we are looking into it, please check again in a few hours.” as if you guys are borrowing us this money. That is the same song you guys always sing. Very bad customer service.
AS
Ayabonga S's update21 May 2026, 15:38
Reviewer Update
Ohh, that is just a bot answer. I always get the same response when calling — “we are looking into it, please check again in a few hours.” as if you guys are borrowing us this money. That is the same song you guys always sing. Very bad customer service.
AS
Ayabonga S's updateReviewer Update
25 May 2026, 12:03For something that the agent said would be fixed within 4 hours, this is now day 4 and there is still no workaround provided or timeline for resolution.
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Ayabonga S's update25 May 2026, 12:03
Reviewer Update
For something that the agent said would be fixed within 4 hours, this is now day 4 and there is still no workaround provided or timeline for resolution.
Hollywoodbets's replyOfficial
25 May 2026, 12:11We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply25 May 2026, 12:11
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets