Money not reflecting on account for week almost

Ive made a payment on the 29th eft payment and the money still does not reflect on my account of hollywoodbets. Ive spoken 2 2 different people on the chat the one said it will take between 12hr and 25hrs to reflect that was on the 30th of march 2023. On the first ive send again a message on the site to ask about the money they will escalate it to the money department they cant give you straight answers. After sending proof of payment everything. Ive even emailed them today ive mailed again no respond on my email after theyve also said on the email they will esculate to the account apartment. Does it take a week for the payment to show. If not what did theg do with the money