money not credited back to my Hollywood bets accounts after 15 days of withdrawal failure

Hello Peter, on the 15th Jan 2023 I withdrew R1 900 from my Hollywood bets account and I then received a message from them saying that it was rejected by the bank. I have been following up and the money is supposed to be reversed back to my Hollywood account so that I can withdraw again or use however until today I am still waiting for that money. Every time I call to follow up, is either the call is dropped or they just say it is still under investigation. Their website or voice msgs state that investigation takes up to 48 hours however this one is already 15 days without any response or money being credited back to my Hollywood account