VM
Venessa M
1 reviews | Active since Apr 2019
20 Apr 2026, 19:51
“Money Missing: eWallet ‘Completed’ but No Funds Received”
Funds Marked as “Completed” but No eWallet Received – No Proof Provided On the 18 April at 0.08 I did a transfer via ewallet from my Hollywood account of R750.i did not receive an SMS to state the is an eWallet transaction.,despite the sms I still went to check on my ewallet transaction was processed upon seeing it this showed as a 0.00 balance I then contacted Hollywood they constant advised is was completed on they side so I need to call the bank and check.. When I called FNB they stated the was no transaction received from Hollywood for them to process anything so it was back n forth via Hollywood and FNB ..I have made numerous calls to both sides and no one could assist me .I even went in the Malvern branch for assistance and still could not be assisted.. I am extremely frustrated with the service I have received from Hollywoodbets regarding an eWallet withdrawal.
I have repeatedly asked Hollywoodbets to provide proof of the transaction, including:
The eWallet reference number
The cellphone number the funds were sent to
The date and time of the transaction
They have refused or claimed they cannot see beyond the “completed” ..At this point, my funds are unaccounted for, and I am being sent back and forth between Hollywoodbets and the bank with no resolution.
I am requesting the following urgently:
Full proof of the eWallet transaction, OR
Immediate reversal of the funds back into my Hollywoodbets account
If this matter is not resolved promptly, I will escalate it further to the relevant regulatory authorities.
Helpful (0)
Replies (10)0
Replies (10)VM
Venessa M's updateReviewer Update
20 Apr 2026, 19:58And another thing for money that I won I now i need to get money to constantly call FNB and Hollywood which is so unfair and it's time consuming as well .. Hollywood need to understand the process as well .. if FNB is stating they can't pick up any f
VM
Venessa M's update20 Apr 2026, 19:58
Reviewer Update
And another thing for money that I won I now i need to get money to constantly call FNB and Hollywood which is so unfair and it's time consuming as well .. Hollywood need to understand the process as well .. if FNB is stating they can't pick up any f
Hollywoodbets's replyOfficial
21 Apr 2026, 07:41We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply21 Apr 2026, 07:41
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
VM
Venessa M's updateReviewer Update
21 Apr 2026, 08:03 Thank you for the response. Please provide the escalation reference number and confirm who is handling the investigation. I also request written confirmation of the transaction trail, including the eWallet reference number, timestamp, and destination details. Both FNB and Hollywood have conflicting information, so a full audit of the transaction is required.”
VM
Venessa M's update21 Apr 2026, 08:03
Reviewer Update
Thank you for the response. Please provide the escalation reference number and confirm who is handling the investigation. I also request written confirmation of the transaction trail, including the eWallet reference number, timestamp, and destination details. Both FNB and Hollywood have conflicting information, so a full audit of the transaction is required.”
Hollywoodbets's replyOfficial
21 Apr 2026, 12:13We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply21 Apr 2026, 12:13
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
VM
Venessa M's updateReviewer Update
21 Apr 2026, 13:12 Thank you for the response. I was contacted this morning by Ntombi from Hollywoodbets, who confirmed that the matter is currently under further investigation and will be escalated to the relevant team for review. I was also advised that I will receive a follow-up call with feedback. I appreciate the contact and escalation; however, I am still awaiting a detailed outcome, including the full transaction audit trail and confirmation of the final status of the disputed eWallet transaction. Kindly expedite the investigation process, as this matter has been ongoing since Saturday, 18 April, and remains unresolved. I will await further feedback and resolution from the investigation team.
VM
Venessa M's update21 Apr 2026, 13:12
Reviewer Update
Thank you for the response. I was contacted this morning by Ntombi from Hollywoodbets, who confirmed that the matter is currently under further investigation and will be escalated to the relevant team for review. I was also advised that I will receive a follow-up call with feedback. I appreciate the contact and escalation; however, I am still awaiting a detailed outcome, including the full transaction audit trail and confirmation of the final status of the disputed eWallet transaction. Kindly expedite the investigation process, as this matter has been ongoing since Saturday, 18 April, and remains unresolved. I will await further feedback and resolution from the investigation team.
Hollywoodbets's replyOfficial
21 Apr 2026, 14:38We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply21 Apr 2026, 14:38
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
VM
Venessa M's updateReviewer Update
21 Apr 2026, 16:28 I am still awaiting a response from Hollywoodbets regarding my query, and this delay is becoming increasingly frustrating.I have now contacted First National Bank directly to obtain clarity on the eWallet transaction, and the agent confirmed that the funds are visible on their system using my identity number . However, the transaction is linked to my previous/old cellphone number that is inactive That was the reason why they cannot pick it up on my new cellphone number linked to hollywood..This raises a serious concern, as the issue appears to originate from the use of outdated account details on your side. I therefore request urgent attention to this matter and for the funds to be investigated and corrected accordingly, as this appears to be an error originating from the information used during the payout process. I would appreciate a prompt response and resolution
VM
Venessa M's update21 Apr 2026, 16:28
Reviewer Update
I am still awaiting a response from Hollywoodbets regarding my query, and this delay is becoming increasingly frustrating.I have now contacted First National Bank directly to obtain clarity on the eWallet transaction, and the agent confirmed that the funds are visible on their system using my identity number . However, the transaction is linked to my previous/old cellphone number that is inactive That was the reason why they cannot pick it up on my new cellphone number linked to hollywood..This raises a serious concern, as the issue appears to originate from the use of outdated account details on your side. I therefore request urgent attention to this matter and for the funds to be investigated and corrected accordingly, as this appears to be an error originating from the information used during the payout process. I would appreciate a prompt response and resolution
VM
Venessa M's updateReviewer Update
23 Apr 2026, 11:05 response to your query, Kindly be advised that the funds were paid to the cellphone number, *** as shown below. However, the cellphone number is not linked to your Hollywood bets profile, Please request for Hollywood bets to link the abovementioned cellphone number to your profile, thereafter follow the steps attached to access funds. S TRAN. DESCRIPTION TRAN. AMOUNT FEE DATE ACCT. BALANCE= ===================== =============== ========= ====== ==============_ FW*** 750.00 04/18 748.50
FNB has confirmed that the eWallet funds were successfully processed and sent to the cellphone number linked to this transaction. However, this number is no longer active and is not in use. Based on FNB’s confirmation, the issue originates from the recipient details provided on your side. As a result, I am unable to access my funds. I therefore urgently request that Hollywoodbets take responsibility to:
FNB has confirmed that the eWallet funds were successfully processed and sent to the cellphone number linked to this transaction. However, this number is no longer active and is not in use. Based on FNB’s confirmation, the issue originates from the recipient details provided on your side. As a result, I am unable to access my funds. I therefore urgently request that Hollywoodbets take responsibility to:
- Rectify this error on your side, and
- Liaise directly with FNB to reverse the funds back into my active Hollywoodbets account.
VM
Venessa M's update23 Apr 2026, 11:05
Reviewer Update
response to your query, Kindly be advised that the funds were paid to the cellphone number, *** as shown below. However, the cellphone number is not linked to your Hollywood bets profile, Please request for Hollywood bets to link the abovementioned cellphone number to your profile, thereafter follow the steps attached to access funds. S TRAN. DESCRIPTION TRAN. AMOUNT FEE DATE ACCT. BALANCE= ===================== =============== ========= ====== ==============_ FW*** 750.00 04/18 748.50
FNB has confirmed that the eWallet funds were successfully processed and sent to the cellphone number linked to this transaction. However, this number is no longer active and is not in use. Based on FNB’s confirmation, the issue originates from the recipient details provided on your side. As a result, I am unable to access my funds. I therefore urgently request that Hollywoodbets take responsibility to:
FNB has confirmed that the eWallet funds were successfully processed and sent to the cellphone number linked to this transaction. However, this number is no longer active and is not in use. Based on FNB’s confirmation, the issue originates from the recipient details provided on your side. As a result, I am unable to access my funds. I therefore urgently request that Hollywoodbets take responsibility to:
- Rectify this error on your side, and
- Liaise directly with FNB to reverse the funds back into my active Hollywoodbets account.
VM
Venessa M's updateReviewer Update
24 Apr 2026, 22:39Dear team ,
I'm not sure what is going on its now day 7 and still.no funds in my account I have chatted to 2 of your agents on Hollywood chat and they stated that I need to contact FNB because funds was unsuccessful.. please advise as this is not acceptable..I received an email from Ntombi stating the funds Wil be reversed back in my Hollywood account and I'm NOW told the transaction was unsuccessful.. ..WHAT IS GOING ON THIS IS NOT Acceptable AT ALL ... PLEASE ASSIST AS THIS IS URGENT
I'm not sure what is going on its now day 7 and still.no funds in my account I have chatted to 2 of your agents on Hollywood chat and they stated that I need to contact FNB because funds was unsuccessful.. please advise as this is not acceptable..I received an email from Ntombi stating the funds Wil be reversed back in my Hollywood account and I'm NOW told the transaction was unsuccessful.. ..WHAT IS GOING ON THIS IS NOT Acceptable AT ALL ... PLEASE ASSIST AS THIS IS URGENT
VM
Venessa M's update24 Apr 2026, 22:39
Reviewer Update
Dear team ,
I'm not sure what is going on its now day 7 and still.no funds in my account I have chatted to 2 of your agents on Hollywood chat and they stated that I need to contact FNB because funds was unsuccessful.. please advise as this is not acceptable..I received an email from Ntombi stating the funds Wil be reversed back in my Hollywood account and I'm NOW told the transaction was unsuccessful.. ..WHAT IS GOING ON THIS IS NOT Acceptable AT ALL ... PLEASE ASSIST AS THIS IS URGENT
I'm not sure what is going on its now day 7 and still.no funds in my account I have chatted to 2 of your agents on Hollywood chat and they stated that I need to contact FNB because funds was unsuccessful.. please advise as this is not acceptable..I received an email from Ntombi stating the funds Wil be reversed back in my Hollywood account and I'm NOW told the transaction was unsuccessful.. ..WHAT IS GOING ON THIS IS NOT Acceptable AT ALL ... PLEASE ASSIST AS THIS IS URGENT
VM
Venessa M's updateReviewer Update
25 Apr 2026, 23:40Dear Ntombi M from the umshalanga branch,thank you for assisting me in my query
I have received the funds in my account
Much appreciated for everything
I have received the funds in my account
Much appreciated for everything
VM
Venessa M's update25 Apr 2026, 23:40
Reviewer Update
Dear Ntombi M from the umshalanga branch,thank you for assisting me in my query
I have received the funds in my account
Much appreciated for everything
I have received the funds in my account
Much appreciated for everything