Money hungry non helpful

I closed my Hollywoodbets account around 17 October 2024. I accidently deposited R500.00 into the account on 23 October 2024. I have requested that they refund my money and after sending all my details and talking to about 30 different people, I got a response that I need to call my bank to reverse the funds, which will never happen since it was done three months ago already. Just absolute terrible experience. They are not helpful as long as they can pocket some money I guess