Money

I had very terrible customer service from this Company I have not received my R100 that I won on the 3rd or 4th May 2023ever since I get promises that I should wait for 48hrs.it would be returned into my Hollywood account but even know still nothing,I have several screenshots with regards this matter,I don't how may ref no do I have from hollywoodbets,I've asked for supervisor and managers no one called to acknowledge my query.all I need is my money from hollywoodbets