Missing Withdrawal Funds and Poor Service

Dear Hollywoodbets Support Team,

I am writing to formally lodge a serious complaint regarding missing withdrawal funds, poor customer service, and ongoing technical issues on your platform. On 25 & 26 April 2026 (midnight), I made multiple withdrawal requests within minutes of each other.

However, not all of the funds have reflected in my bank account. I have clear proof, including screenshots, showing that one of the transactions was still pending before I went to sleep. This same transaction is now marked as “completed” on your system, yet I have not received the money.

Additionally, I did not receive email confirmations for every withdrawal made. This raises serious concern that more funds may be missing than initially identified — potentially exceeding R2,000.I was instructed to provide bank statements, which I promptly did. Since then, I have received no meaningful feedback confirming whether all funds were successfully paid out. Instead, I continue to receive generic, automated responses advising me to “allow 48 hours,” while my direct questions about the missing funds are completely ignored.

The level of service from your consultants, specifically Langelihle and Phelokazi, has been unacceptable. My concerns have not been addressed, and there has been no effort to properly investigate or resolve this matter. Furthermore, I have repeatedly experienced technical issues while using your platform. Games frequently log me out mid-session with messages stating I am “not logged in,” or they freeze and restart entirely. These disruptions have resulted in repeated losses on my side. When players lose money due to such issues, there seems to be no concern. However, when it comes to paying out legitimate winnings, there are delays, inconsistencies, and now missing funds.

This situation is extremely serious. At this point, it appears that I am being deprived of money that rightfully belongs to me.

I require the following as a matter of urgency:

A full reconciliation of all my withdrawals.

Proof of payment for each transaction processed.

Immediate payment of any outstanding funds

A clear explanation for the discrepancies and missing emails.

Proper investigation into the conduct of your support staff.

If this matter is not resolved promptly, I will have no choice but to escalate this complaint to the relevant regulatory authorities.

I expect a detailed response within 24 hours.