Missing money & rude consultants

4th of October I was playing lightning roulette and my screen glitched and when I refreshed the page to my surprise all my money was gone, this happened twice directly after each other. I then made contact with an agent through the online chat and they told me they were unable to see any fault. This morning I again contacted an agent with the ticket numbers because the system had logged my missing money as a bet WHICH I DID NOT PLACE!!!! The agent was extremely unaccommodating and very rude. He/She was pointing out everything I already knew and told them and then proceeded to say "Well the system does not place bets on its own" and then disconnected. I understand that it cannot do that but as everything in life nothing is perfect. I have a real concern and I am being swept aside by employees that obviously not right for the positions they hold.

I have lost a lot so I am not just trying to take a chance it really happened and would like answers as I did not place those bets. I have the ticket numbers available... This is poor from a company of that magnitude and needs to be addressed urgently to ensure smooth operations going forward.