Missing Funds since 10th May still not refunded

I never experienced such a very unprofessional service ever. Your service consultant full of lies and empty promises. I don't think you truly understand the word "Escalation", stop robbing people and payback the money. I am still waiting for my missing 7000 which got missing since 10th of May. I logged the request to your team but still you have not paid off the money. Stop giving excuses of IT department because a 1st call issue cannot take days to be fixed. I have been in calls for more than thousands times, bring back my money so I can close off your account because you have no care to your customers.