****mers, I have made a withdrawal that never came to me and it was not reversed back into my account

****mers, I have made a withdrawal that never came to me and it was not reversed back into my account. Everytime I call them they tell me to wait 48 hours which I have been doing, now they want me to wait two weeks. They are fully aware of the problem and they see it on my profile that the withdrawal was supposed to come to me but it was rejected by their systems. This company is a ****