****mers!!

I am extremely disappointed and concerned about the way Hollywoodbets is handling my money.

I deposited my own money into my Hollywoodbets account, but after deciding that I no longer want to gamble, I requested that my remaining funds be returned to me. Instead of assisting me with withdrawing my money, I am being told that I must essentially use the funds to play Lucky Numbers.

I have now also been placed on a 2-month cooling-off period, which means I cannot access my account in the normal way. My concern is: if I have requested my money back and I do not want to gamble, why is my money not simply being returned to me?

This is extremely serious for me because this is money I need, and I should not be pressured into gambling simply because I am requesting access to my own deposited funds.

I am formally requesting:

1. The immediate return/withdrawal of my remaining balance.
2. A clear written explanation of why my funds are being withheld.

I have kept records of my deposits, communications and interactions with customer support. If this matter is not resolved, I am prepared to escalate the complaint to the relevant Provincial Gambling Board and the National Gambling Board. I am asking Hollywoodbets to take this complaint seriously and resolve it without further delay. Hollywoodbets, please provide a proper written response and return my funds.