AM
Andile M
1 reviews | Active since Nov 2025
11 Nov 2025, 05:30
****med by this Betting company
My account was closed over 14 days ago without a valid explanation. I have been calling, sending emails and still the matter is not resolved. At first they said the turnaround time will be 7 days and we are way past that. HWB is actually ****ming me my money, I had deposited an amount of R1000 and my account was closed a few minutes after. I was requested to forward my ID photos aswell as my Bank Statement and voucher slips which I gladly did but there's still no positive feedback. At this moment I just want my refund they can close that account I don't care. It's so disappointing to be ****med by a South African company.
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Replies (6)AM
Andile M's updateReviewer Update
12 Nov 2025, 04:47My account is still closed, HWB 😡😡😡😡😡😡😡😡
AM
Andile M's update12 Nov 2025, 04:47
Reviewer Update
My account is still closed, HWB 😡😡😡😡😡😡😡😡
Hollywoodbets's replyOfficial
12 Nov 2025, 07:38We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply12 Nov 2025, 07:38
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
AM
Andile M's updateReviewer Update
13 Nov 2025, 05:23They way you don't value your customers you don't even have the audicity to respond. You just send these AI generated responses. This is so disappointing
AM
Andile M's update13 Nov 2025, 05:23
Reviewer Update
They way you don't value your customers you don't even have the audicity to respond. You just send these AI generated responses. This is so disappointing
Hollywoodbets's replyOfficial
13 Nov 2025, 07:26We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply13 Nov 2025, 07:26
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
AM
Andile M's updateReviewer Update
14 Nov 2025, 04:34A few minutes later my account was inactive, I have contacted them numerous time using my money for calls and provided all the documents and proof of purchase they requested. Till this day my account is still inactive I was told it's under audit and the turnaround time is 7 days. Today is the 15th day and it is already Friday which means this matter won't be resolved. At this point I just want my money back, I'm tired of fighting these people for my hard earned cash. What infuriating is that they don't give precise information on what *****ulent activity was done on the account. I feel like I've been ****med my money by this Betting site.
AM
Andile M's update14 Nov 2025, 04:34
Reviewer Update
A few minutes later my account was inactive, I have contacted them numerous time using my money for calls and provided all the documents and proof of purchase they requested. Till this day my account is still inactive I was told it's under audit and the turnaround time is 7 days. Today is the 15th day and it is already Friday which means this matter won't be resolved. At this point I just want my money back, I'm tired of fighting these people for my hard earned cash. What infuriating is that they don't give precise information on what *****ulent activity was done on the account. I feel like I've been ****med my money by this Betting site.
Hollywoodbets's replyOfficial
14 Nov 2025, 07:51We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets
Hollywoodbets's reply14 Nov 2025, 07:51
Official
We are sorry to hear about your experience. Please know that your concern has been shared with our Escalations Team, who will be in touch soon to assist in resolving this matter. Hollywoodbets