Lack of communication and poor customer service

It's been almost a month since I've made you guys aware that a certain game Buffalo hold and win extreme is not working on my side. I've spoken to multi agents never got feedback up until I decided to chat to an agent again that advised me the game is not blocked. Now here's my problem I've done all of the clearing of data steps and restarting and stuff still doesn't work. I was told check on another device same issue, then it was try going on to the old site same issue. I asked why isit when someone else logged in on my device they are able to play the game thats when the agent then told the game is restricted on my account why? Why do that? No MAN hollywoodbets do better. Stop lying to players and then I have to chat whe time instead of you providing feedback when a issue gas been logged.